Very poor service and product
"Sadly, my experience was terrible. I ordered two scooters, but only one arrived. It was almost impossible to reach the customer service team once I’d reported my issue, so I resorted to sending multiple emails every day to get their attention. So far, I’ve only been refunded for one scooter. It cost me £5 to return the other one, and the return process is a nightmare! There’s no drop-down menu for returns from the UK, so the return authorization was issued to me manually—which was, again, really difficult to get. The scooter is okay, though not as fast as other brands we’re used to, since the wheels are made of a material that seems to slow it down. I was expecting so much more from this company, and sadly, it’s totally let me down. The time I’ve spent fighting for a refund has been awful."
