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FAQ
How do I sign up for the savings program?
Simply create an account and start earning points & rewards right away!
How can I earn points?
You earn points by signing up, making purchases and more!
Check out the "Ways to Earn Points" section for all the possibilities.
How can I redeem my points?
Log in, go to your dashboard and open the "Ways to redeem" section to redeem your points for rewards.
Where can I view my points?
Log in to your account. Your points will be displayed at the top of the page.
Are my points expiring?
Yes, points expire after one year without account activity.
Do my rewards expire?
No, once your rewards are activated in your account, they do not expire.
What happens to my points if I return an order?
If you return an order, the points received for it will be deducted from your account again.
When will I receive my birthday gift?
On your birthday! The only exception is if you enter your birth date within 30 days before your birthday, then you will receive your birthday points next year.
I forgot to use my points at checkout, can I still apply them?
No, unfortunately points cannot be applied retroactively after the order is completed.
We deliver the next business day when you order before 11:59 PM.
Extra flexibility when paying for your order, because you can pay within 30 days.
Want to return your package? No problem! We offer a 14-day cooling-off period if you are not satisfied with your order for any reason.
Questions or feedback?
Due to the high volume of inquiries, it may take a little longer before you receive an answer to your question.
Customers & Partners
