Shipping Policy

Shipping Policy of DERYAN B.V.

Thanks for stopping by and shopping with DERYAN B.V. Below are the terms and conditions that make up our Shipping Policy.

Shipping procedure:

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Costs by Country

Destination	Shipping Costs	Free shipping
The Netherlands, Belgium, and Germany	€6,95	Starting at €150
France and Poland	€9,95	Starting at €150
Luxembourg, the Czech Republic, Slovenia, and Lithuania	€12,95	Starting at €150
Spain and Portugal	€14,95	Starting at €150
Sweden	€17,95	Starting at €150
Bulgaria, Romania, and Ireland	€19,95	Not applicable
Finland	€24,95	Not applicable
Greece	€29,95	Not applicable

The free shipping threshold applies to the order total after discounts. For the United Kingdom and other countries, you'll see the applicable shipping costs at checkout.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.
Standard delivery is estimated at 1-3 business days after processing, but the time may vary depending on the final destination.
Optional expedited shipping is available upon request with additional charges. Please contact us before choosing this shipping method to ensure we can meet your timeframe.

Delivery Delay: If there is a delay in the shipment or delivery of your products, please contact us at [team@deryan.com We will investigate your inquiry and attempt to resolve the issue as quickly as possible.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes: DERYAN B.V. is not responsible for any customs and taxes applied to your order once the shipment reaches its destination country. All fees imposed during or after shipping are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Damages: DERYAN B.V. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

For more information about our shipping, if you have any questions, or if you would like to discuss your shipping options, please contact us at team@deryan.com