The worst shopping experience ever.
"The worst shopping experience ever. I bought a Deryan Explorer for my son. I placed an order on this website on September 28, and the package was delivered quickly. I received it on September 30, but I’ve been having problems with it ever since. When we tried to assemble the bicycle, we discovered that the front wheel fork was the wrong size. It may have been a manufacturing defect, but the measurements didn’t match the wheel at all. The fork was clearly too narrow. After I contacted Deryan, they asked me to send photos and promised to send a replacement fork soon so I could assemble the bicycle for my son. They never sent it. When I contacted them again and asked to return the bicycle because the fork had never arrived, they agreed to issue a refund. So I sent them the bicycle. Now I’m having trouble getting my refund. According to the tracking information, the package containing the bicycle was delivered to Deryan on October 17. Today is October 28, and I still haven’t received a refund. I shop online regularly, and I’ve never experienced this level of incompetence. Never buy from Deryan."












