Rolo Easy Taupe

Deryan Stroller

"Actually, I wanted a stroller that cost €750, but I saw an ad for Deryan with a discount, so I decided to order this model for myself and our outings. It’s easy to fold and lightweight, which is great because my child’s old stroller had very stiff wheels and was hard to push. After I received and tried out the Deryan , it rolls incredibly smoothly. I love it! Thanks to how easy it is to fold and its lightweight design, I’ve scrapped my plans to buy another, overpriced stroller. The Deryan is much better value for the money. I’m very satisfied."

— Khwanruean S. (5/5)

"This is a terrible company to deal with. The stroller broke after 2–3 weeks, and they refuse to issue a refund or repair it unless you pay for international shipping to return it. The back of the stroller keeps folding down when it’s upright, which is unsafe for your child, and the wheels constantly lock up, which is also not ideal. AVOID at all costs."

— Craig (1/5)

Did not deliver

"After sending numerous emails that went unanswered and reporting them for scams and fraud on various social media platforms, I was told there was a printing error—even though I had requested a refund weeks earlier. Later, I was told they had already shipped the order and couldn’t cancel the shipping label. That was over 3 weeks ago, and I still haven’t received my order. Worst company ever. Don’t buy from them."

— Lum C. (1/5)

Okay, but with some improvements

"The padding on the straps and the buckle comes off every time; the backrest doesn't adjust properly—it could go a little higher, so the child doesn't sit very comfortably. The leg rest is fixed and cannot be adjusted. And the canopy can only be set to one position."

— Gregor Q. (3/5)

I never received the stroller because

"I never received the stroller because it was delivered to the wrong address. I tried several times to email someone for help, but got no response! Very disappointing, since I needed the stroller for vacation; I lost money and had to buy one from a local store!! I do not recommend this company at all!! Awful customer service"

— moss M. (1/5)

"Sure. To fill out that review field, I’d write something short, direct, and strong in French: ⭐ Very disappointed with customer service. I received the cart in a different color than the one I ordered. I reported the problem less than 30 minutes after placing my order, but my request was ignored. Despite my follow-ups, no real solution was offered: I’m simply being asked to return the product and get a refund, when all I want is to receive the color I ordered. I find this very disappointing, especially since the product was purchased on sale and I would now have to pay more to reorder it. This shows a lack of professionalism and, above all, a real lack of support and solutions for the customer."

— Ingredients (1/5)

"It took two weeks for anything to be shipped. In the meantime, the AI customer service lies to you about the status of your order. I indicated several times that I wanted to cancel part of the order because the delivery was too late, but my requests were ignored. Or rather, they lied and said they were looking into it and would 'find a solution as soon as possible.' Now that I’ve received the package, it turns out I can’t return it because the return period has supposedly expired—which isn’t true. If this isn’t resolved this week, we’ll take legal action."

— Marijke (1/5)

No solution for weeks and almost impossible to reach

"It's been weeks now, and my problem still hasn't been resolved. Unfortunately, I'm not receiving proper assistance, and it's very difficult to reach anyone. I've tried to get in touch several times, but I haven't received any clear feedback or a solution. I find it very disappointing that this is taking so long. I expect my situation to be addressed seriously as soon as possible and for an appropriate solution to finally be found."

— Mustafa C. (1/5)

I'd love to review it

"I'd love to review it, but for that to be possible, I would have had to receive the package—which I never did. I'm telling everyone I know never to shop here because of your unreliable shipping, hard-to-reach customer service, long wait times, and the outright lie that I received the package. Thanks for nothing."

— Munira M. (1/5)

Stroller

"Don't buy from this company because they never respond to your emails if you have any issues with the product. I'm still waiting for a replacement after they sent me a defective stroller. Extremely poor service from this company."

— Shah (1/5)