Shipping Policy

Last updated: November 11, 2026

Thank you for shopping at DERYAN. This policy explains how we ship your order, how much it costs, and what you can expect after your purchase.

Order Processing

Unless otherwise stated on our website, orders will be processed as soon as possible.

You will receive a confirmation email with tracking information as soon as your order is shipped, if the shipping method supports it.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed on the checkout page. Delivery times are approximate, not guaranteed, and apply from the time your order is shipped. They may be affected by delays on the part of the shipping carrier, weather conditions, or other events beyond our control.

Shipping Costs

Shipping fees are calculated on the checkout page based on your destination, the weight of your order, and the selected shipping method. Free standard shipping may be available on select orders, as shown on the checkout page.

Customs Duties, Taxes, and Other Applicable Fees in Canada

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and brokerage or handling fees charged by the shipping carrier. If taxes and import fees are calculated on the checkout page, they are not due upon delivery. If these fees are not charged on the payment page, they may be due before or upon delivery, and they are the customer’s responsibility unless otherwise specified.

Customs Duties, Taxes, and Other Applicable Fees in the United Kingdom

For orders shipped to the United Kingdom, taxes, customs duties, and import fees may apply. Where possible, these fees will be calculated and charged on the checkout page. If taxes or customs duties are charged on the checkout page, they will be displayed before you place your order. If these fees are not charged on the payment page, they may be due before or upon delivery, and they are the customer’s responsibility unless otherwise specified.

In some cases, additional import fees, customs duties, sales tax, brokerage fees, or handling fees charged by the shipping company may be due upon your order’s arrival in the United Kingdom. These fees are determined by UK customs authorities and/or the shipping carrier and are the customer’s responsibility, unless we explicitly state on the checkout page that customs duties and taxes have been prepaid.

Customs processing can also affect delivery times. We recommend that you check your local import regulations before placing an order.

Customs Duties, Taxes, and Other Applicable Fees in the EU

Orders shipped to countries in the EU may be subject to VAT, customs duties, import taxes, and brokerage or handling fees charged by the shipping company. Where possible, applicable taxes, customs duties, and import fees will be calculated and displayed on the checkout page before you place your order. If these fees are not charged on the payment page, they may be due before or upon delivery, and they are the customer’s responsibility unless otherwise specified.

If the payment page states that customs duties and taxes have been prepaid, your order will be shipped with these fees prepaid, and you should not be asked to pay any additional import fees upon delivery. If the checkout page does not state that customs duties and taxes are prepaid, you may be charged VAT, customs duties, import taxes, brokerage fees, or handling fees by the shipping company before or upon delivery.

Import fees are set by EU customs authorities and/or the shipping company and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs clearance may also affect delivery times.

Order Tracking

Once your order has been shipped, we'll send you a confirmation email with a tracking number and a link, if applicable. Please note that it may take some time for the tracking information to be updated after you receive it.

Delivery Destinations

We currently ship to Afghanistan, the U.S. Overseas Territories, Anguilla, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Australia, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Canada, the Caribbean Netherlands, the Cayman Islands, Chile, the Cocos (Keeling) Islands, Colombia, the Cook Islands, Costa Rica, Curaçao, Denmark, the U.S. Virgin Islands, the United Arab Emirates, the Palestinian Territories, the Dominican Republic, the British Indian Ocean Territory, Dominica, Ecuador, El Salvador, Estonia, the Falkland Islands, Fiji, the Philippines, Finland, France, French Guiana, French Polynesia, Grenada, Greece, Greenland, Guadeloupe, Guatemala, Guyana, Haiti, the Netherlands, Honduras, India, Indonesia, Iraq, Ireland, Iceland, Israel, Jamaica, Japan, Jordan, Christmas Island, Kazakhstan, China, Kyrgyzstan, Kiribati, Croatia, Kuwait, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, the Maldives, Malta, Martinique, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, Nepal, New Zealand, Nicaragua, Niue, Norfolk Island, New Caledonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Portugal, Qatar, Romania, Russia, Hong Kong SAR, Macau SAR, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Solomon Islands, Samoa, Saudi Arabia, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, Spain, Sri Lanka, United Kingdom, Suriname, Sweden, South Korea, Tajikistan, Taiwan, Thailand, Timor-Leste, Czech Republic, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Turkey, Germany, United States, Ukraine, Hungary, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, and Austria.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable fees charged on the payment page will be displayed before you complete your purchase.

Accuracy of Address

Check your shipping address on the payment page. Contact us as soon as possible if you need to correct it.

Missing, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us so we can help you contact the shipping company.

Changes and Cancellations of Orders

Do you need to change or cancel your order? Please contact us as soon as possible. We may be able to accommodate changes before your order is shipped, but once it’s on its way, we cannot change it. Refunds for canceled or delayed orders will be processed promptly to the original payment method, whenever possible.