In a short period of time, I have
"I purchased two items from Deryan within a short period of time: a playpen and a bicycle. The playpen was too big for us, so we returned it. I ordered the bicycle two weeks later, but it didn’t have a coaster brake, which we didn’t like. We returned that one as well. The playpen was returned and received by Deryan , but I haven’t received a refund. Regarding the bicycle, I received a notification that it had been damaged. We returned the bike in perfect condition, with absolutely no damage, and it was neatly packed. I was told that I wouldn’t receive a refund. After contacting customer service, I was initially told that they had never received the box. Unfortunately, the bike was damaged. I wasn’t satisfied with that explanation, so my complaint was escalated, and fortunately, I received a very polite message stating that it was being processed and that I would, after all, receive a refund for both items. It’s now been almost two months since my first order, and I’ve lost the items and still haven’t received my money. I’ve only lost more money due to the return shipping costs for both items. So be careful with Deryan —make sure they actually process the return!"
