Communication Difficulties
"I ordered a glow-in-the-dark mosquito net: I received a travel-sized version of a mosquito net. After exchanging many emails with various people, I had to send photos of the wrong item. Eventually, I was allowed to send it back. Then I had to order the glow-in-the-dark mosquito net again, so I paid the shipping fee twice! Given how difficult communication had been, I didn't have the courage to email them again. The mosquito net eventually arrived and is very nice."









